FAQ
Frequently Asked Questions
When will my order arrive? +
Delivery usually takes 7–14 business days across the UK. Orders are processed within 1–2 business days and include a tracking link sent via email.
Can I return or exchange an item? +
Yes — you can return any unused product in its original packaging within 14 days of delivery. Just email support@ypets.co.uk and our team will assist you.
Do you ship outside the UK? +
We currently focus on the UK and EU regions to ensure fast and reliable delivery times. Worldwide shipping will be added soon!
How can I track my order? +
Once your order is shipped, you will receive a tracking link via email. You can also contact us if you experience any issues with tracking.
What payment methods do you accept? +
We accept PayPal, Visa, Mastercard, and Apple Pay — all payments are processed securely.
Can I cancel my order? +
Orders can be cancelled within 12 hours after being placed. If the order has already shipped, you can request a return once you receive it.
My item arrived damaged — what should I do? +
Send us photos of the damaged item at support@ypets.co.uk. We’ll replace or refund it as soon as possible.
How can I clean YPETS products? +
Most products can be cleaned with a damp cloth. For fabric or plush items, follow the specific care tips on the product page.
Do you offer discounts or promotions? +
Yes! Subscribe to our newsletter to get updates on new collections, special offers, and exclusive YPETS deals for our community.
Where are YPETS products made? +
We collaborate with trusted global partners who meet our quality and safety standards. Every product is tested before being listed in our store.
Still have a question? Reach out anytime at support@ypets.co.uk.
